Q. What Is The Objective Of
Process Reengineering-Service?
A. The objective of Process Reengineering-Service is to equip Service Management with the concepts, tools, processes and training necessary to maximize customer loyalty and department profitability while fully utilizing your ADP System.
Q. What
Specific Benefits Can I Expect From This Service?
A. The primary benefits of this service are: uImproved customer service uIncreased effective labor rate uIncreased customer pay hours per repair order uIncreased technician productivity uIncreased gross and net profit uImproved utilization of the ADP Computer System
Q. What Are The Specific
Service Areas Addressed In Process Reengineering-Service?
A. Process Reengineering-Service includes training and process implementation in the following key areas:
The
Facility Management Processes
uDealership Grounds uService Traffic uVehicle Parking uService Buildings, equipment and Work Space uBusiness Operating Hours
The
Merchandising Processes
uThe Service Market uThe Competition uA Sales and Marketing Strategy uService and Parts Merchandising Tools uSelling Service
The
Customer Service Processes
uService Customer Appointments uCustomer Reception and Repair Order Write-Up uWork Flow Control uService and Vehicle Delivery uService Customer Follow-Up
The
Service Production Processes
uService Operating Capacity uOrganizational Structuring uDispatching and Production uProductivity uQuality Control
The
Human Resources Management Processes
uDepartmental Staffing uHiring Practices uPersonnel Training uJob Responsibilities uPay Plans
The
Performance Tracking Processes
uFinancial Statement Analysis uMeasuring Performance uSetting Goals and Evaluating Performance uMonitoring Performance uAnalyzing Performance uImproving Performance
The
ADP Computer Systems Utilization Processes
uVariable Labor Rates uCompetitive & Menu Labor Op-Codes uCompetitive & Menu Parts Pricing uDispatch Codes uTechnician Skills uLaser Type-2 Font Cartridge
Q. Who should be involved
in Process Reengineering-Service training?
A. Process Reengineering-Service provides extensive training for Service and Parts management and Service Advisors. However, all key service and parts personnel are involved and affected. ASC encourages training seminar participation by all service department staff and support personnel, Dealers, General Managers and any other dealership personnel interested in the success of the service and parts departments.
Q. How Long Does The Training And
Implementation Process Take And When Can I Expect Positive Results?
A. Process Reengineering-Service generally involves a minimum of 18 in-dealership consulting days to complete training, process development and implementation. However, because we customize the application to the Client’s needs, the total involvement is based on that customization. Most service departments realize measurable improvement during the first two to three months, however gradual improvement usually continues for about the first six months.