Q. What Is The Objective Of
Body Shop Merchandising And Profitability?
A. The objective of Body Shop Merchandising and Profitability is to equip Body Shop Management with the concepts, tools, processes and training necessary to maximize customer loyalty and department profitability.
Q. What
Specific Benefits Can I Expect From This Service?
A. The primary benefits of this service are: uImproved customer service uIncreased effective labor rate uIncreased customer pay hours per repair order uIncreased technician productivity uIncreased gross and net profit
Q. What
Are The Specific Areas Addressed In Body Shop Merchandising And Profitability?
A. Body Shop Merchandising and Profitability includes training and process implementation in the following key areas:
The
Facility Management Processes
uDealership Grounds uService Traffic uVehicle Parking uService Buildings, equipment and Work Space uBusiness Operating Hours
The
Merchandising Processes
uThe Service Market uThe Competition uA Sales and Marketing Strategy uService and Parts Merchandising Tools uSelling Service
The
Customer Service Processes
uService Customer Appointments uCustomer Reception and Repair Order Write-Up uWork-Flow Control uService and Vehicle Delivery uService Customer Follow-Up
The
Service Production Processes
;Service Operating Capacity ;Organizational Structuring ;Dispatching and Production ;Productivity ;Quality Control
The
Human Resources Management Processes
uDepartmental Staffing uHiring Practices uPersonnel Training uJob Responsibilities uPay Plans
The
Performance Tracking Processes
uMeasuring Performance uSetting Goals and Evaluating Performance uMonitoring Performance uAnalyzing Performance uImproving Performance
Q. Who Should Be Involved
In Body Shop Merchandising And Profitability Training?
A. Body Shop Merchandising and Profitability provides extensive training Fixed Operations Managers, Body Shop Managers, Service Advisors and Estimators. However, all key Body Shop personnel are involved and affected. ASC encourages training seminar participation by all Body Shop staff and support personnel, Dealers, General Managers and any other dealership personnel interested in the success of the Body Shop.
Q. How
Long Does The Training And Implementation Process Take And When Can I Expect
Positive Results?
A. Body Shop Merchandising and Profitability generally involves a minimum of 8 in-dealership consulting days to complete training, process development and implementation. However, because we customize the application to the Client’s needs, the total involvement is based on that customization Most service departments realize measurable improvement during the first two to three months, however gradual improvement usually continues for about the first six months.