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This idea was submitted by:
O’Daniel
Fort Wayne, Indiana
Our fixed operations management team has always gotten along very well with each other, to the point that we willingly socialize with each other outside the workplace.
Things have always gone smoothly, however, we were no without our moments of departmental conflict concerning who gets charged for what an so on; We have overcome this problem by combining the two departments in regard to how the managers are paid. We combine our expenses and combine gross.
When the service department needs a part, the parts manager has a interest in getting it as quickly as possible, likewise, the service manager is going to be concerned with how the parts are ordered, or whether the S/O parts are sold because these things are affecting their paychecks. Surprisingly though, the paychecks have been affected in a positive way because expenses are being controlled better and the managers are working together to help increase the gross profit. We now share common goals and, as a result, everyone wins.
